L'activité DIS (Distributed Infrastructure Services) d'Atos Origin Infogérance propose, autour des SI (postes de
travail, serveurs, réseaux et logiciels associés) des offres de help desk, de déploiement, et d'Infogérance.
 We recruit a Project Manager, 
 
 Context :
 Our client is migrating its Remedy ticketing system from version 5.5 to V7 (ITIL) from now to end of the year.
 The system is currently used by more than 1000 users in around 10 countries.
 Currently, our client uses the incident module, the SLA module and the Service Request module with a number of 
customizations and development.
 It will activate more features in more modules in the new version.
 Atos Origin is providing the support for already 5 countries (Service Desk + on-site) representing nearly 30 000
seats.
  
 Mission :
 3 months full time in a first step to make a gap analysis study and propose a planning
 Higly probable extension for an additional 3 to 6 months to accompany the roll-out.
  
 We are looking for a project manager based in Paris (*) that will:
 1) participate to workshops managed by our client to make a gap analysis on the Remedy migration
 2) identify the impacts in terms of training, parametering and SLR reporting for the scope managed by Atos Origin
 3) liaise with Atos Origin support centers in English
 4) establish a planning roll-out proposal (perimeter to cover : training, reporting, working procedures)
 The person may travel to Alstom countries or AO Service Desks (Poland, Morrocco, Canarias, Sao Paolo, Kuala Lumpur)
in the second part of the project.
 (*) a number of meetins are likely to be held in our client offices in Levallois Perret.
 
 Profil :  
 Project manager with :
 1) good expertise in Desktop service especially Service Desk support
 2) strong experience in at least one ticketing system (Remedy if possible)
 3) fluent in English
 
 You need to be free immediately.