- De octo. 2001 en octo. 2002 D.E.S.S.
D.E.S.S. / Executive MBA in " International Resort Management and Tourism Environment" from University of Perpignan and Institut Vatel , France . Major of promotion

- De sept. 1998 en sept. 1999
Degree in " International Business Management " from the Chamber of Commerce and Industry in Saint-Lô , France

- En sept. 1993 B.T.S.
June 95 B.T.S. in International Business (French professional degree)

- [German and Spanish]
GDS Sabre 6-Sigma Green Belt Languages French : native speaker English : fluent Polish, German and Spanish : basic knowledge

- En 2004 [Alcatel]
eCenter Operations Manager EMEA (since July * Self-booking tool (KDS) set up and maintenance for Alcatel , Alstom and Nexans in 7 European countries. * Clients Bristol-Myers Squibb , Alcatel , Alstom et Nexans: - Implementation in 5 European countries, - Creation and set up of reservation process according to SLA - Developments: prepare business requirements and ensure a higher automation of the process - Recruitment, management and training of the teams.

- En 2004 [Customer Service et Ticketing]
Customer Service et Ticketing Manager for General Electric (till June - Management and training of the team, - Follow up, analysis and reporting to clients of issues received, - Supervision of tickets issued in 7 countries (approx. 5000 tickets/monthly), - Proposition of developments to automate the process

- De octo. 1999 en déce. 2000 [Maize and Sunflower]
RAGT Semences ( Rodez , France ), One of the main European seed (mainly Maize and Sunflower ) companies Area Export Manager for new markets ( Eastern Europe and Africa ): Market surveys and identification of potential distributors May 99 - Aug. 99 AGS DEMENAGEMENT ( Warsaw , Poland), international removal specialist: Trainee: Sales administration