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- De 1996 en 1998
BTS Tourisme
Certificate of Tourism et Leisure , France
( BTS Tourisme et Loisirs )
- De 1993 en 1996
Baccalaureat
A-Level in Languages and Literature , France ( Baccalaureat )
Work Experience
Aug. 06 - current
Avery Dennison Fastener Europe, Wooburn Green
Customer Service Representative for France and Turkey
March 05- july 06
Johnson et Johnson , Vision Care, London
Customer Service Representative for the French Market
-Use of SAP for sales order processing / logging complaints and enquiries/ monitoring sales history of customer/ running reports
-Management of key accounts
-Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns, credits, invoices, diagnostic budgets
-Support internal customers (business consultants / local management/ warehouse/ DBA department / Quality department)
- Customer Service Recovery Surveys on complaints raised
-Fax Accuracy analyses
-Training of new Team members ( SAP , complaints, product knowledge ``lens'', telephone manners)
-Supporting German Team
Feb 04 March 05
Dusseldorf Airport, Germany
Passenger Service Agent for Air France
-Check-in and Boarding (Gaetan / Amadeus )
-Reservations, administration, complaints handling
-Announcement in German, French, English and Turkish
- Shift and Team Work
April 03 Aug 03
Hotel Courtyard by Marriott****, Germany
Worked in restaurant to learn and improve the language
-Breakfast, Lunch, Dinner Service
-Part of the organisation team for Banquets and Events
-Shift work
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